What Our Clients Say

Sepco-Erie

Sepco-Erie

In 2016, we hired TechWorx to overhaul our computer system and bring our office technology up to date. In the 4 years since, they have updated all our computers and wireless systems, helped us move toward digital record keeping, consulted with us on a state-of-the-art Security system, updated our Phone and Answering system and countless other projects that have made us more efficient and better at supporting our day to day operations.  When COVID hit in mid-March, we were COMPLETELY prepared to shift to remote work.  TechWorx makes it so easy to stay current with cybersecurity and their customer service is unparalleled, they have delivered on absolutely everything we have ever asked them to do.  Working with them is so easy that, at this point, they feel like an extension of our own work family.  Ten stars, highly recommend!

Kerry Lewis
Sepco-Erie
Erie, PA
https://sepco-erie.com/

Printing Concepts, Inc

Printing Concepts, Inc

Techworx makes technology easy.  Their customer service is the best around and allows us to work seamlessly and without worry or frustration. We have leveraged their team’s experience and knowledge to continuously invest in the right technologies. These investments have helped us to become more versatile and mobile as a company which in turn has helped us increase our customer base.

Katy Fuller
Printing Concepts, Inc
Erie, PA
http://printingconceptsonline.com/

City of Warren PA

City of Warren PA

I can tell you that the City’s move to TechWorx as our IT provider was an excellent choice. Unfortunately, our former IT team had not kept pace with technology and was not always forthcoming as to what was needed/being done. The City Manager and I attended a Cyber Security Boot Camp at which Mike Estrich and Stephen Reichard were presenters. We spoke with Mike briefly following the presentation and he contacted us the next day to arrange a time to review our system – what an eye opener that was!

From that first meeting to present, TechWorx has always been very professional and very transparent – they want you to know what they are doing and why. They had a lot on their hands to get our system to where it needed to be and, understandably, it took some time but the difference between three years ago and now is incredible. They take the time to listen to, understand, and respond to our needs as a government entity.

Following are some of the pro’s of working with TechWorx:

  • Knowledgeable and professional;
  • They discuss our system and their services in terms that a layman can understand (greatly appreciated by those of us who can understand concepts but don’t know the terminology);
  • Their staff follows through on action items in a timely manner;
  • They are mindful of the budget that we have to work with and make recommendations that allow us to get the most for that amount;
  • They provide projections for future needs so that we may budget accordingly;
  • They provide a monthly Executive Summary Report that outlines the condition of our system and includes tips for areas that could use improvement;
  • They provide online and in-person training;
  • Now that our system is updated and running as it should, we find that we do not see them on-site very often as they are able to handle a great many issues via a remote connection – issues that sometimes took our former IT team weeks to address are normally handled by TechWorx within a matter of hours;
  • There have been numerous times when I have literally hit “send” on a service request and almost immediately received a phone call or e-mail from TechWorx;
  • Constant monitoring of the system – they often identify, and fix, an issue before we ever knew it was there.

We have not hesitated to refer other municipalities and organizations to TechWorx – and those referrals are often unsolicited.

Teena Leary, The City of Warren PA

Teena Leary
City of Warren PA
Warren, PA
https://www.cityofwarrenpa.gov/

Widget Financial

Widget Financial

Finding the right technology partner can be difficult.  I am thankful for the relationship we have with the TechWorx team, they have been a critical component of our success.  TechWorx has helped us grow in the past and will continue to do so in the future. To us they are not just another vendor but a partner that is always there when we need them.

Matt Margosian
Widget Financial
Erie, PA
https://www.widgetfinancial.com/

Italian Civic Club of Meadville

Italian Civic Club of Meadville

TechWorx spent a lot of time getting to know our club and coming up with a solution to meet the needs of the business and our members, all while working within our budget.

Anthony Cafaro
Italian Civic Club of Meadville
Meadville, PA
http://www.italiancivicclub.org/

The Reason for Our Hope Foundation

The Reason for Our Hope Foundation

Since we never had a designated "tech" person in the office, this partnership has truly been the best decision for the foundation.

Mary Therese Craig
The Reason for Our Hope Foundation
Erie, PA
https://thereasonforourhope.org/#

Angelo’s Salon Development Group Inc

Angelo’s Salon Development Group Inc

Their biggest point of difference and why we continue to do business with Techworx is the ongoing support.  When we call for support we speak with real people everytime!  No leaving a message and waiting around for someone to return our phone call.  This makes all the difference for our company.

Chris Fatica
Angelo’s Salon Development Group Inc
Erie, PA
http://www.angelosgroup.com/

Building Systems, Incorporated

Building Systems, Incorporated

Team BSI has been with TechWorx for years now, and we are very satisfied with their support.  Their staff is knowledgeable and responsive.  Computers have become an integral part of our business, and we can’t function without them.  When faced with technical difficulties, the TechWorx team is there to deliver and get us back up and running.  TechWorx has been a great resource for new hardware as well and offers complete setup and deployment services.

Sean Hodinko
Building Systems, Incorporated
Erie, PA
www.buildingsystems-inc.net

NAMI of Erie County

NAMI of Erie County

TechWorx really understands the specific needs of nonprofits and has been very easy to work with.

Denise Kolivoski
NAMI of Erie County
Erie, PA
https://www.namierie.org/

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