Help Desk - Level 1

TechWorx LLC is seeking talented, intelligent individuals to join our team. To submit your resume click the "Apply For the Job" button and we will review it and keep it on file for future job openings.

POSITION DESCRIPTION
The Help Desk I position provides help desk support and technology troubleshooting to clients in the areas of backup, desktop support, networks, security, and servers.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
These requirements are representative, but not all-inclusive, of the activities, duties and responsibilities of the position. To perform this job successfully, an individual must be able to perform each essential duty of the position satisfactorily. This position may be assigned additional activities, duties, and responsibilities not listed herein.

• Provide help desk support, diagnosis, and resolution planning for incoming phone calls and emails.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Coordinate incoming service desk tickets including assigning onsite service calls and ticket escalation as appropriate.
• Monitor and respond to software generated alerts.
• Configure and prepare computer systems and other hardware for delivery to clients.
• Participate in relevant vendor training to maintain up-to-date expertise.
• Obtain and maintain certifications as required for continued success.
• Support partners/staff in assigned project-based work.
• Identify and suggest possible improvements on procedures.
• Provide professional, courteous, prompt, and accurate support and solutions to users.
• Be polite, courteous, and professional when communicating with co-workers.
• Ensure customer satisfaction.
• Follow-up with customers to ensure all issues have been resolved.
  
  

POSITION REQUIREMENTS
This position requires the skills and abilities, including but not limited to:

• 0-1 years of relevant IT experience.
• High School Diploma or Microsoft certification.
• CompTIA A+ and Network +.
• Exceptional written, verbal, and interpersonal communication skills.
• Exhibits adaptability, critical thinking, and strong problem-solving skills.
• Exhibits patience and persistence.
• Demonstrated knowledge of the installation, configuration, and maintenance of
  modern computer and software systems, including but not limited to Windows,
  Office, and network hardware.

GENERAL REQUIREMENTS

• Be able to pass a full background check.
• Must be 18 years of age or older.
• Must be authorized to work in the United States of America.
• Must have reliable transportation.
• Must be able to lift 80lbs.
  
  

For more information, call (814) 806-3228.